Refund policy

Return & Refund Policy

Last updated: October 15, 2026

At Cartzumi, we want you to shop with confidence. If you're not satisfied with your purchase, please review our return and refund policy below.

1. 14-Day Return Window

We accept eligible return requests within 14 calendar days of delivery.

To qualify for a return, your item must be unused, in its original condition, and include its original packaging and accessories, unless the item arrived damaged, defective, or incorrect.

2. How to Request a Return

To request a return, email support@cartzumi.com within 14 days of delivery.

Please include:

Your order number
The product you wish to return
The reason for your request
Photos or videos if the item is damaged, defective, or incorrect

Our support team will review your request and provide instructions.

Do not return an item without receiving return instructions from us.

3. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible.

After reviewing your request, we will offer an appropriate resolution, such as a replacement, refund, or other remedy.

Where the error is ours or the product is defective, we will cover reasonable authorized return shipping costs when a return is required.

4. Change-of-Mind Returns

If you wish to return an eligible item because you changed your mind, you are responsible for the return shipping cost unless otherwise agreed.

Original shipping charges, if any, are generally non-refundable for change-of-mind returns, except where required by law.

5. Non-Returnable Items

For hygiene and safety reasons, used in-ear earphones and other opened personal-use items may not be eligible for change-of-mind returns where permitted by applicable law.

Gift cards, if offered, and products expressly identified as final sale may also be excluded from voluntary returns, where legally permitted.

These exclusions do not limit your rights regarding defective, damaged, incorrectly described, or incorrect products.

6. Refund Processing

Once your return is received and inspected, or your refund is approved without requiring a return, we will notify you of the decision.

Approved refunds will be issued to the original payment method, generally within 10 business days of approval. Your payment provider may take additional time to post the funds.

If your refund has not appeared after 15 business days, please contact us.

7. Return Shipping and Addresses

Return instructions and the applicable return destination will be provided after your request is approved.

Please do not send items to an address shown on a shipping label without first contacting us.

8. Order Cancellations

If you need to cancel an order, contact us as soon as possible at support@cartzumi.com.

We will try to accommodate cancellation requests before fulfillment, but cancellation cannot be guaranteed once an order has been processed or shipped.